| RETURNS & EXCHANGES |


Legal right to desist from the purchase

Right of withdrawal

As a user and / or consumer, You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day you acquired the material possession of the goods (delivery), considering this period valid under normal conditions of delivery (deliveries made 24-72h after the order was placed). 

To exercise the right of withdrawal, you must notify MED FOOTWEAR, S.L., the means of contact will be:

  • Email: shop@marilashoes.com, from the email account with which the user has been identified in the purchase process. No returns will be accepted from other email accounts.
  • Registered mail: MED FOOTWEAR, S.L., Avda. Antonio José Cavanilles, 5, 03203 Elche, Alicante.

In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires.

Consequences of the withdrawal

In case of withdrawal, we will refund all payments received from you except the transport costs without any undue delay and, in any case, no later than 14 calendar days from the date on which the returned products are delivered by the transport company in our warehouse.

We will proceed to make such refund using the same means of payment used by you for the initial transaction, or by bank transfer. If you opt for this last method, you must tell us, by email, the exact account number, including the IBAN.

Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods, or until you have presented proof of the return of the same, depending on which condition is met first.

Right of withdrawal

You will only be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods (test and non-use).

In no case will withdrawal options be accepted when MED FOOTWEAR, S.L. have proof that the delivered items have been used, beyond mere proof.

Returns of defective products

In the cases in which you consider that at the time of delivery the product does not conform to the stipulations of the contract, you should contact us immediately by emailing shop@marilashoes.com, or by phone. to the number (+34) 965 439 798 where we will indicate the way to proceed.

We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable time if the refund or replacement of the product (if applicable) is applicable.

The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is applicable.

The amounts paid for those products that are returned because of some defect or defect, when it actually exists, will be reimbursed in full, including delivery costs.

The refund will be made by the same means of payment that you used to pay for the purchase, or by bank transfers, in which case, you must provide us with your account number, including the IBAN.

Impossibility of Delivery

The transportation agency will try to contact you at least twice. If the delivery is unsuccessful, your order will be consigned in the warehouse of the carrier for 10 days before being returned to our warehouse. In this case we will understand that you want to cancel the contract and we will consider it resolved. As a result of the termination of the contract, we will refund all payments received from you (with the exception of transportation costs) without undue delay and, in any case, within a maximum period of 14 days from the date we consider resolved contract. Please bear in mind that the transport derived from the return may have an additional cost, so we will be authorized to pass on the corresponding costs.


RETURNS & EXCHANGES

You have 14 calendar days to return the purchase.

To make a return the user must send an email to shop@marilashoes.com or, alternatively, call (+34) 665 182 979, from Monday to Friday, during working hours, excluding national and local holidays (Elche, Alicante), considering these days as non-working.

1º In case of return for any reason unrelated to the company:

The product must be returned in the same condition in which it was delivered, with the right use for a mere verification of its good condition and / or functioning. The shipping and collection costs will be borne by the user.

No article will be paid that does not arrive in perfect condition and with its packaging in optimum condition.

To make your return, send us an email previously explaining the causes to shop@marilashoes.com.

Once the merchandise is received in our warehouses, and after checking the status of the same, we will proceed to refund the amount according to the payment method chosen by the customer.

2º In case of defect or sending error:

The return of defective or erroneous products by MED FOOTWEAR, S.L., will be admitted. In these cases, the company will be responsible for shipping costs. Once the returned product arrives at our facilities, we will check the reality of the defect or error of the shipment, sending in its case the article of change without any charge.

3rd Shipping costs

  • In the cases of the first change in the size of a product, the shipping costs will be borne by MED FOOTWEAR, S.L.
  • In the cases of a second or successive size changes or returns unrelated to MED FOOTWEAR, S.L., the customer must pay the cost of returning the order.
  • In the event that it was a second or subsequent change in size then the customer would pay the shipping cost and MED FOOTWEAR, S.L. will pay the shipping cost of the new product.

Accepted Refund

If the return is accepted, you will be notified immediately by email. As always, we advise you to check your "spam" folder. As far as possible, MED FOOTWEAR, S.L. will also try to contact the user / client by phone.

When the client / user has received confirmation of the accepted return, you must send us the merchandise, following these steps:

  • Items must be returned in their original packaging and condition.
  • Take the package to any SEUR office.

Refund Refused

If the refund was rejected, MED FOOTWEAR, S.L. will contact the person who requested it to explain the causes.

Once the packages were received and the checks were carried out, MED FOOTWEAR, S.L. will proceed to full or partial reimbursement (according to the conditions described above) and will be communicated by email to the buyer.

The user should be responsible for the quality of shipping and packaging, so MED FOOTWEAR, S.L. may refuse a return if the product arrives damaged to its dependencies. MED FOOTWEAR, S.L. will refund the amount of the product once received and inspected. As for the shipping and return, they will also be paid by MED FOOTWEAR, S.L., as long as the reason for the return is due to causes attributable to MED FOOTWEAR, S.L. Here are some examples:

  • That the references sent do not correspond with those requested.
  • That its characteristics do not correspond with those indicated on the website.
  • Quality problems in the product (once checked by the technical staff of MED FOOTWEAR, S.L.).

In the case of a return for reasons not attributable to errors in the products received or to the quality of the product, the buyer shall be responsible for collection costs, which may be deducted from the amount of the returned product.


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